Electronic data exchange

We define purchasing documents as electronic documents such as contracts, purchase orders, contract call-offs and enquiries that we send to you as a supplier as part of our procurement of materials and services.

We always send these documents by e-mail with a PDF attachment to the voucher recipients you have maintained in the supplier management system.

For suppliers with a high volume of documents, we have the option of transmitting orders, order changes, contract release orders and contract release order changes via Electronic Data Interchange (EDI). To this end, we are involved in the GS1 Upstream Initiative for the standardisation and simplification of EDI document types in procurement. You can find the details here:

You can send us your order confirmations for our contracts, purchase orders and contract release orders electronically, thereby confirming receipt of the documents and their contents. If we expect an order confirmation for our purchasing documents from our suppliers, we will indicate this in our purchasing documents.

Our suppliers can send us order confirmations by e-mail to the Storck e-mail address stated in the purchasing documents.

For suppliers with a high volume of documents, we have the option of receiving order confirmations and contract call-off confirmations via Electronic Data Interchange (EDI). To this end, we are involved in the GS1 Upstream Initiative for the standardisation and simplification of EDI document types in procurement. You can find the details here:

We are currently unable to receive and process electronic shipping notifications (DESADV) for our purchase orders and contract release orders. We therefore do not expect suppliers to send us despatch advices.

We can currently accept invoices from you via the following document types or receipt channels. Please note that the order reflects our favoured document types in descending order and that some of these document types are likely to be discontinued in the future.

Please understand that Storck does not use supplier portals to download invoices / reminders, enter complaints and exchange various other documents.

Please note the order number on your invoice. If you do not have an order number, the cost centre and/or contact person must be listed on the invoice. If you do not have any information, please contact the customer directly. Without an order number or cost centre/contact person, your invoice cannot usually be processed and unnecessary escalation steps will result for you and us.

Important information on an invoice must be noted on the invoice, as details in an email (email subject and text) cannot be taken into account. Only the transmitted invoice document can be taken into account in invoice processing. In particular, details of the order number, cost centre and Storck contact person must be included directly on the invoice.

An electronic invoice exists if the invoice is issued, transmitted and received in a structured electronic format and electronic processing is enabled (Section 14 (1) sentence 8 UStG). See also Federal Ministry of Finance - Questions and answers on the introduction of mandatory (obligatory) e-invoicing on 1 January 2025

You can find more information on electronic invoicing in our guide here. If you have any questions about your electronic invoice, you are welcome to contact einvoice-support@storck.com wenden.

Reminders (overdue invoices) and discount requests (unauthorised discount deductions by Storck) should only be sent as PDF or TIF files to dunning@storck.com so that they can be processed and answered automatically. Statements, e.g. as Excel files, will not be processed and may result in unnecessary further escalations for you and us.

You will always receive a reply by e-mail to the sender address of the reminder or cash discount demand. Therefore, please do not send any reminders or discount requests from "No Reply" e-mail addresses.

If we do not have your invoice, you will be asked to submit it. If your invoice has been reduced, you will find the corresponding reduction and the contact person in the attachment. If your invoice has not yet been authorised, you will receive the contact details of the employee who is currently checking the invoice. If your invoice has been paid in the meantime, you will receive corresponding feedback. In the event of a subsequent cash discount claim, you will be informed that the case is being reviewed.

As soon as more than three vouchers have been cleared, a payment advice note is created. If a maximum of two invoices have been cleared, you will find the information on the account statement. If we have your e-mail address, you will receive the payment advice note electronically. To do this, please provide us with the relevant document recipients in the supplier management system to whom the payment advice notes can be sent. Otherwise the payment advice note will be sent to you by post.

A partial or full reduction is a business transaction in which an incorrect invoice is corrected or completely cancelled (e.g. incorrect price, incorrect quantity, goods not received, goods not ordered, etc.). You will receive a corresponding cancellation document from Storck, which will be sent to an e-mail address you have provided or alternatively by post. The reason for the reduction and the contact person are noted on the reduction.

Please do not send us a credit note in these cases, as we have completed the process with the reduction.

If our existing suppliers wish to set up EDI communication with Storck, they should first get in touch with the contact persons known to them. They will forward your enquiry to the responsible persons for review and then get back to you.

For EDI communication, we prefer the AS2 (Applicability Statement 2) protocol for the secure and reliable transmission of messages via the Internet. You can download Storck's AS2 certificate here.